FAQ'S

1. If I book with Booking , Expedia or another agency, do I get a better rate?

* No, you will get the same rate you book directly with us, just consider that the prices published in these agencies do not include taxes of 16% VAT and 3% municipal tax. We remind you that it is always easier to book directly with us by calling +52 (951) 501 1951 or via our website www.reservacionesxtilu.com

2. Will I be charged when making a reservation?

* If you have booked a non-refundable rate through any of the aforementioned agencies, the total amount of your reservation will be charged. You will also be a charge if you used as a means to ensure contact the online agencies a debit card in this case if some got here to cancel you can not return the total amount charged reason why we invite you to you get in direct contact with us and whenever you book in an online agency you do it with a CREDIT card.

** If you occupy our direct booking website www.reservacionesxtilu.com you will have two options to make your reservation, the first is paying the total of the first night that in case of cancellation is not refundable or decide for the option to pay later in where reservations staff will contact you to request a CREDIT card as a guarantee.

** If you book with a standard rate (that does not include the non-refundable legend) or directly with us by phone , only the validity of your CREDIT card will be verified to guarantee your reservation. Do not forget to read all the details to receive your confirmation.

3. Is it possible to get to the hotel with children?

* No, we remind you that we have a strict policy to only receive people over 15 years of age; since our hotel does not have services for children under this age.

4. If I arrive to Oaxaca in my vehicle, does the hotel have free parking?

*No, we are a small boutique hotel that we do not have our own parking lot but we will be happy to guide you with parking information near the hotel so you can protect your car.

5. Is the transportation service safe? airport-hotel-airport offered by the hotel?

* Yes, we take care of even the smallest detail for your transportation, for that reason we recommend you hire (prior to your arrival) this service directly with us. The vehicles we use are equipped with the best comfort and trained operators, being a personalized service only for you and your companions.

**You will also find at the airport a shared taxi service, where several passengers are transported in passenger vans in the same trip; that is to say that they are going to leave one by one to their destinies in the city and many times it can touch you turn to the end (after going to leave everyone).

6. Can I arrive with my pet?

*Of course, please request it at the time of making your reservation, and we ask that when you arrive at the hotel you present your vaccination card at the moment of signing our pet policy inside the hotel , We know that you will always love to travel with your best friend.

7. Is the location of the hotel close to banks, restaurants and other places of tourist activity in the city?

*Yes, we are right in Historic Downtown just 5 blocks from the city's main square and tourist pedestrian corridors, where you will find; multiple banks and ATMs such as BANAMEX, SANTANDER, BBVA, SCOTIABANK, HSBC, BANORTE, and other sites of interest such as museums, galleries, craft shops, textiles, theaters, libraries, markets and a host of dining options that our reception will recommend.

8. Is it possible to rent a vehicle with or without a driver for my stay in Oaxaca?

*Of course, the reception staff will provide you with all the information to rent a vehicle according to your preferences and / or also offer you a bilingual trained driver, who will provide this service by the hour.

9. How much would the rent of the entire hotel cost me?

* The cost may vary depending on the number of rooms, the number of people and the total number of nights of your stay, I will thank you write to eventos@xtilu.com the details of your lodging needs and we will contact you to give you all the necessary information.

10. Do you accept payments with Visa, MasterCard and American Express?

* Yes, you can always pay with these three options to charge your credit and / or debit card, you can also make interbank transfers and cash deposits.

** For the case of deposit with documents (checks), you can make use of the contracted services, previous verification of your operation in our bank statements, this to avoid possible misunderstandings.

11. What is the policy of change or cancellation with XTILU 'Hotel?

*Our strict CHANGE or CANCELLATION policy is eight (8) days before the arrival date in high season and for low season it is up to 48hrs. before not to generate charges in direct bookings by phone or email, in case the reservation was made by an online travel agency or by the portal www.reservacionesxtilu.com apply the policies announced there.

© 2019 by XTILU Hotel. 

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